A Specialist will first look to see where the closest airport is to ship your bird. (We only ship birds on airlines that implement a Pet Safe Program) After choosing an airport, we will begin coordinating all schedules & considerations. We will then book your flight and send you an email itinerary of all of the times, flights, schedules & pick up/Delivery locations. Once all of the paperwork is filled out and your bird is checked in at the airport, you will receive an email and/or phone call letting you know how everything is going. During the day of the flight, we will continually be updating you on the progress of the flight schedules until your bird arrives safely in your arms.